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Help Desk

Contact the Helpdesk

Call (419) 995-8069

Contact us by email

Help Desk Virtual Fall Hours 

Monday - Thursday Friday Saturday  Sunday
7:30 AM - 10:00 PM 7:30 AM - 5:00 PM 8:00 AM - 2:00 PM 10:00 AM - 4:00 PM

SERVICES THE HELP DESK PROVIDES

Help Desk Operators consists of many levels of expertise from advanced System Analysts to 1st and 2nd year Workstudy’s. By giving the Help Desk operator the information they need, they will be able to quickly and efficiently respond to your problem or request.

The Help Desk

• Serves as a central point of contact for you to report any hardware or software problems and to request reservations of equipment.

• Assists with your User ID management (User Account, Password, etc.)

• Assists with print management (e.g. Cancel, print, status, etc.)

• Initiates communications on upcoming changes and scheduled or unscheduled system outages.

• Logs all incoming calls and facilitates problem resolution.

• Contacts the proper source to correct any problems that we cannot directly solve, and provides solutions in a timely manner.

• Logs and manages the customer requests

• Confirmation & Resolution Emails Sent to Improve Communication & Efficiency